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Questions and Answers

Here you can find answers and solutions to the most common doubts

YOUR USER PROFILE

Why can't I access my user profile?

If you can’t access your user profile on Lake’nRoll.com there may be two reasons:

  • You did not register or the process itself failed, in which case you must register or repeat the process by visiting this page;
  • The password you entered is incorrect: you can reset it by visiting this page.

We have not answered your question or would you like to contact us? Click here

How to activate or deactivate the newsletter?

To deactivate the Lake’nRoll.com newsletter you will find a link in the footer of the newsletter you received on your email, click on the “Unsubscribe” link you will be removed from our list.

We haven’t answered your question or would you like to contact us? Click here

How do I activate/deactivate the arrival of notifications of new ads related to my search?

To activate or deactivate the notification service for new ads related to your search access your personal area, entering your email address and password chosen at registration.

Then access the ”Searches” section and choose the search you want to delete. By clicking on the button “delete search” the search will be deleted and with it also the service “Receive ads related to your search”.

We have not answered your question or would you like to contact us? Click here

How do I delete my user profile and personal data?

To delete your user profile on Lake’nRoll.com log in to your profile, enter your email address and password you chose when you registered.

At the bottom of your personal profile page, click “Delete Profile” to permanently remove your user profile. This operation involves the definitive removal of the user’s personal data from our systems.

For more information on privacy and the processing of personal data you can consult this page

We haven’t answered your question or would you like to contact us? Click here

YOUR ADVERTISEMENTS

How to place an ad and how much does it cost?

If you already have an account on Lake’nRoll click here and log into your profile to compare prices and select the ad package that’s right for you.

→ IF YOU ARE A REAL ESTATE AGENT you can choose from the following ad packages:

  • Duck” package
  • Swan” Package
  • Loch Ness Monster Package

NB If you are a real estate agent and this is your first time using our service, you will need to register for free on Lake’nRoll.com to post your first ad.  But first, click here and discover the huge gift for new customers!

→ IF YOU ARE THE OWNER OR MANAGER OF A HOLIDAY HOUSE you can choose from the following packages:

  • Excellent Choice” option
  • Option “A Better Choice”
  • Option “The Perfect Choice”

Click here to compare package prices and register on our portal.

We have not answered your question or would you like to contact us? Click here 

How to edit or delete an ad I have published?

To change or delete an ad from Lake’nRoll.com, please login to your personal area by entering your email address and password chosen at registration.

Once logged in, select “My Property Listing”.

Underneath the ad you will find the buttons “Edit properties” and “Delete properties” just click on it to select the desired action.

We have not answered your question or would you like to contact us? Click here

Can I post my ad without my name or phone number?

Unlike your phone number, your name is required when entering your ad, but neither of these details will ever be shown to visitors to Lake’nRoll.com without your consent.

Users interested in your property will still be able to contact you by sending a message directly to the Lake’nRoll portal by typing it in the space provided below the ad.

If you want to make your name and phone number visible to your customers, just enter it in the field dedicated to your data as a real estate agent or holiday home owner, when you fill out the ad.

Fields left blank will not be shown.

We have not answered your question or would you like to contact us? Click here

Can I post an ad without showing my email address?

The email address is required when placing an ad, but will never be shown to visitors to Lake’nRoll.com without your consent.

Users interested in your property will still be able to contact you by sending a message directly on the Lake’nRoll portal, typing it in the space below the ad, without having to use your email. Once the message has been sent you can access it through the mailbox of your user profile by logging in to the portal. (In addition, you will be sent a private notification by email).

If you want to make your email address visible to your customers, just enter it in the field dedicated to your data as real estate agent or holiday home owner, when you fill out the ad.

Fields left blank will not be shown.

We have not answered your question or would you like to contact us? Click here

If I delete one of my ads can I publish another one in its place without having to pay the addition?

Yes. Remember that if you are a real estate agent you have a maximum limit of 100 ads per subscription if you have purchased two subscriptions your limit will be 200 ads. If you are a holiday homeowner you can publish one ad per subscription, if you have purchased 2 subscriptions you can publish two ads.

We have not answered your question or would you like to contact us? Click here

Can I publish an ad for a property located in a municipality that does not touch the shores of a lake?

It is possible to publish advertisements of properties located only in municipalities adjacent to lakes Iseo, Garda, Como, Maggiore, Trasimeno, Positano, Bracciano, Idro, Lugano, Endine, Varese, Bolsena, Varano, Caldonazzo, Levico, Lesina, Orta, Avigliana, Ledro, Santa Giustina.

We have not answered your question or would you like to contact us? Click here

NB is your property located on a lake that is not on the list of locations on Lake’nRoll? Contact us by clicking here: we will do our best to help you and enter the location of your interest!

Can I post an ad for a lake house located abroad?

With the exception of Lake Lugano, Lake’nRoll is responsible for promoting properties located on the beautiful Italian lakes.

NB it is possible to publish advertisements of properties located on Lake Lugano in its entirety, both on the Italian and Swiss shores.

We have not answered your question or would you like to contact us? Click here

How do I know how many times my ad has been displayed?

To find out how many times you have viewed an advertisement published by you, go to your personal area, entering your email address and password chosen at the time of registration.

In the “My list of properties” section, below your ad you will see the number of visits your ad has received. Simply click on “View Statistics”.

We have not answered your question or would you like to contact us? Click here

Can I take out a private real estate ad?

On Lake’nRoll.com only real estate agents and private holiday home owners can post ads. They can not publish real estate listings for sale and / or rent individuals without the help of an experienced intermediary to prevent risks. If you are an owner and want to sell or rent a house the best thing to do is to contact a real estate agent, you can choose and contact them from our list of people by clicking here.

We have not answered your question or would you like to contact us? Click here

OTHER

How can I get information about a property I saw on the site?

To get any kind of information you must contact the advertiser responsible for the ad directly, through the contact form, or by phone, if the number of the person concerned is visible.

By clicking on the ads you can both request information of any kind using the appropriate message spaces, and book free and non-binding visits by contacting the seller in one click!

We have not answered your question or would you like to contact us? Click here

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